Payment methods

Terms of purchase, delivery, complaints and refunds for the FiskalAPI service.

What you are paying for

FiskalAPI is a software service (an ESIR) that makes it possible to issue fiscal receipts over a REST API, under the e-fiscalization model of the Tax Administration of the Republic of Serbia. API access, integration, the sandbox environment and the e-commerce modules are free — there is no subscription and no activation fee. Only successfully issued fiscal receipts are billed, on a tiered rate: the first 100 receipts per month at 9 RSD, receipts 101–500 at 4 RSD, 501–1,000 at 3 RSD, and above 1,000 at 1.5 RSD. The service is settled after the end of the month, based on the receipts actually issued in that month.

Currency and price display

All prices are stated in Serbian dinars (RSD) and are final — every cost and tax is included in the amount and there are no additional fees. Charging is done exclusively in dinars, so there is no currency conversion. Before payment the customer is shown a breakdown: the number of receipts billed, the unit price at each tier and the total amount to be charged.

How to pay

An invoice can be paid by bank transfer following the instructions on the invoice, or by payment card online. Card payments are processed through the secure page of Raiffeisen banka a.d. Beograd, accepting Visa, Mastercard, Maestro and DinaCard. Payment is started from the invoice itself or from the client panel.

Delivery of the service

The service is delivered electronically, with no physical shipment and no transport cost. Access is activated immediately upon successful payment — automatically, within a few minutes at most. If the account was suspended over an unpaid invoice, payment reactivates it at once. As proof of the service delivered we retain server logs and the record of issued receipts for at least 120 days from the date of delivery, and provide them to the bank on request in the event of a transaction dispute.

Payment confirmation

Once payment completes — whatever the outcome, successful or not — the customer is shown a confirmation on screen and sent a confirmation to the email address on the account. For every service charged we issue a fiscal receipt, through our own system, and deliver it electronically.

Complaints and cancellation

Complaints are accepted at [email protected] and on +381 60 609 1010. We respond to a complaint no later than 8 days from receipt, stating our position on the claim and proposing a resolution. The agreement is open-ended: the customer may stop using the service at any time, with no notice period and no termination fee. Since only receipts actually issued are billed, ceasing to use the service ends any further payment obligation.

Refunds

If a service was charged but not provided, or was charged in the wrong amount, funds are refunded in full or in part once the claim is found justified, within 14 days at the latest. In case of a refund to a customer who previously paid by payment card, partially or in full, and regardless of the reason for the return, the refund is made exclusively through the Visa and MasterCard payment methods, which means that the bank will, at the merchant’s request, refund the funds to the cardholder’s account.

Payment security

When card details are entered, confidential information is transmitted over the public network in protected (encrypted) form using the SSL/TLS protocol. Card details are entered only on the processor’s secured page and are at no point available to our system — we do not see, transmit or store them. Every transaction is additionally confirmed through the card issuer’s 3-D Secure programme (Visa Secure and Mastercard Identity Check).

Privacy protection

In order to provide a quality service we collect only the data necessary for doing business and informing our customers, in accordance with good business practice and the Personal Data Protection Act. All customer data is kept strictly and is accessible only to those persons for whom that data is necessary to do their work. We do not sell or transfer data to third parties for marketing purposes.

Merchant details

Full legal name: Veselin Petković PR savetodavne aktivnosti u vezi sa poslovanjem i ostalim upravljanjem Trstenik
Registered address: Radoja Krstića 38, 37240 Trstenik, Republika Srbija
Country: Republic of Serbia
Tax ID (PIB): 115672200
Company registration no.: 68544254
Principal activity: 7022 — Business and other management consultancy activities
Phone: +381 60 609 1010
Email: [email protected]
Website: https://fiskalapi.rs

By purchasing you confirm that you have read the Terms of service and the Privacy policy. For any questions write to [email protected].